at The Grand Hotel in Grand Canyon Village, Arizona, United States
Job Description
Job Summary:
Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7
Responsibilities
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
- Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
- Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
- Use professional discretion when divulging information and activities to callers.
- Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
- Other duties as assigned.
