Senior Hospital Director (Veterinarian)

at Veterinary Emergency Group, LLC in Chandler, Arizona, United States

Job Description

Veterinary Emergency Group, LLC seeks a Senior Hospital Director (Veterinarian) in Chandler, AZ to set strategy for recruitment marketing, sourcing, candidate experience, and succession planning across the hospital(s) in collaboration with Talent Partner and VQ. Maintain a consistent presence in your hospital(s) on the floor with a rotating schedule visiting all shifts consistently, providing emergency and critical care to animals that have suffered trauma due to accidents, injuries, illnesses or other disabilities, and providing primary care to animals, including administering vaccine, conducting exams, and coordinating medical management of illness. Build and maintain a positive culture through holding huddles, recognizing small and big wins, and demonstrating appreciation for the performance of the VEG spikes. Conduct monthly 1:1s using targeted continuing education and growth plans with your VEGgies and share these plans with your Market Owner and Regional Partners. Provide in-the-moment coaching to local leaders when managing complex and/or critical clinical/or people concerns. Work with Regional Partners (RND, RMD) to train medical professionals proactively and to coach them when they need help. Create a culture where doctors and nurses confidently manage complex cases and work together to deliver clinically excellent care. Drive integration of all locations to collaborate through labor sharing, knowledge exchange, product distribution, and inventory management, that can significantly enhance employee retention and reduce attrition. Provide equitable training and development (customized plans, documentation, resources) for medical professionals and all VEGgies, and coordinate plans with People Partner and/or Regional Partners. Analyze and act on employee engagement surveys. Build your budgets with the MO & Finance team. Monitor and analyze your hospitals’ KPIs. Read and understand P&L in order to strategize with other leaders in all locations. Plan and communicate financial goals to local teams. Incentivize your local leaders with bonus plans in collaboration with Market Owner and VEGquarters. Empower your hospital leaders to manage systems such as staffing and inventory. Empower MD and Lead Doctors to consistently review individual doctor metrics, medical record review, and direct observation to identify strengths and improvement opportunities (clinical, operational, financial, cultural). Empower HM, NM, Operations Manager and leads to identify strengths and improvement opportunities with support staff and address these opportunities with targeted growth plans through partnership with your leadership team and MO.  Educate your veterinarians about financial (ex. ACT) and customer experience (NPS, VEG experience) metrics and how they are linked to VEGs Mission and Vision. Leverage VEG programming to help your team excel Public Relations. Build, maintain and grow relationships with rDVMs (and key decision makers in their hospitals) through regular visits within and outside of the hospitals setting. Attend local veterinary association meetings and conferences. Empower your hospital leaders to get more referring vets signed up. Partner with Marketing to figure out how to get the word out about VEG. Interact with customers to understand their experience. Ensure your VEGgies understand VEG pricing structure and have confidence communicating value to customers and charging “appropriately".  Partner with VEG sonographers to ensure ultrasound services are consistently available for VEGgies and meet VEG radiology standards. Supervise 20 Emergency Veterinarians, 2 Hospital Managers, and 2 Nurse Managers. 10% of domestic travel to other Veterinary Emergency Group, LLC hospitals across the United States. Location and frequency not predictable.