It Manager

at Actalent in Mesa, Arizona, United States

Job Description

Job Title: IT ManagerJob Description

The IT Manager oversees day-to-day IT operations in partnership with managed service providers and internal stakeholders, ensuring stable, secure, and efficient technology services across the organization. This role provides operational ownership of enterprise business applications, coordinates cross-functional technology projects, and drives continuous improvement in infrastructure, cloud services, and IT governance. The IT Manager acts as a key liaison between the business and technology partners, supporting a project-based construction environment and enabling the organization’s ongoing growth and innovation.

Responsibilities

+ Own day-to-day IT operations in close partnership with Managed Service Providers (MSPs).

+ Serve as the primary operational liaison between business stakeholders and MSP partners, ensuring clear communication and alignment.

+ Monitor service levels, incidents, escalations, and resolution performance to maintain operational continuity and high-quality service delivery.

+ Coordinate operational support for endpoint management, network and connectivity, cloud infrastructure and services, backup and disaster recovery systems, user provisioning and access management, and cybersecurity monitoring and remediation support.

+ Provide operational ownership and administration of enterprise business applications, including Procore, Foundation, Tekla-related ecosystems, reporting platforms, analytics tools, and collaboration platforms.

+ Manage software licensing, user access controls, application support, vendor relationships, and change management processes for enterprise applications.

+ Ensure enterprise applications maintain stable performance, strong usability, and alignment with business needs and processes.

+ Coordinate user training, system adoption efforts, and documentation for supported systems to drive effective and consistent usage.

+ Execute technology initiatives and projects aligned with the enterprise IT roadmap established by executive leadership.

+ Coordinate cross-functional projects involving operations, estimating, fabrication, finance, and field teams in a project-based construction environment.

+ Support project activities including planning and scheduling, resource coordination, risk and dependency tracking, status reporting, testing, and cutover support.

+ Manage vendor and consultant performance, ensuring accountability to service expectations, contractual commitments, and agreed service levels.

+ Support execution of IT governance standards, policies, procedures, and operational controls across the technology environment.

+ Maintain comprehensive technology documentation, standard operating procedures (SOPs), and knowledge repositories.

+ Identify opportunities for automation, process standardization, and operational efficiency improvements within IT operations and enterprise applications.

+ Prepare operational dashboards, KPI reporting, and status updates for review by executive leadership.

+ Support IT budgeting, forecasting, and technology planning initiatives in alignment with business priorities.

+ Build scalable operational processes and documentation standards to support future organizational growth and expansion.

+ Respond promptly to internal customers with professional, solution-oriented communication and follow-through.

+ Perform additional duties as assigned to support company growth, operational success, and evolving technology needs.

Essential Skills

+ Bachelor’s degree in Information Technology, Business, Engineering, or a related field.

+ Minimum of 10 years of progressive IT experience with increasing operational responsibility.

+ At least 8 years of experience managing enterprise applications and IT operations environments.

+ Experience working within MSP-supported environments and managing MSP relationships.

+ Strong project coordination and vendor management experience.

+ Solid understanding of IT operations and service delivery in complex environments.

+ Hands-on experience with infrastructure and cloud support.

+ Experience in enterprise application management, including business-critical platforms.

+ Knowledge of technology governance and operational controls.

+ Understanding of cybersecurity fundamentals and operational best practices.

+ Strong communication, organizational, analytical, and problem-solving skills.

+ Ability to manage multiple priorities and initiatives simultaneously in a dynamic environment.

+ Ability to work independently while remaining aligned to executive direction and business priorities.

+ Exposure to the construction field or MEP for construction, particularly project-based environments.

+ Exposure to Procore in a production or operational setting.

Additional Skills & Qualifications

+ Experience supporting construction accounting systems, including Foundation or similar platforms.

+ Experience supporting ERP platforms in a multi-functional business environment.

+ Experience with Microsoft 365, SharePoint, and the Microsoft Power Platform.

+ Exposure to cybersecurity frameworks and compliance controls.

+ Experience leading operational improvement and systems optimization initiatives.

+ Professional certifications such as PMP, ITIL, Procore, Microsoft, or related credentials.

Work Environment

This role is fully onsite at the organization’s Mesa location, working on-site five days per week to closely support operations and collaborate with cross-functional teams. The position requires occasional travel to a California office approximately two to three times per quarter, with all travel expenses covered by the company. The work environment reflects a stable, family-owned organization with more than five decades of success, combining a close-knit, people-first culture with the innovation of a modern, rapidly growing manufacturing and construction-focused company. Employees benefit from a collaborative atmosphere where leadership is accessible, contributions are recognized, and long-term career growth is encouraged. The organization invests in modern manufacturing and IT technologies, supports continuous improvement, and offers strong healthcare benefits designed to support employees and their families, fostering a workplace where people choose to build lasting careers.

Job Type & Location

This is a Permanent position based out of Mesa, AZ.

Pay and Benefits

The pay range for this position is $130000.00 – $165000.00/yr.

- Nelly-HR- will be sending me over all company benefits in the coming days and I will attached it to the req once received.

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Jul 20, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.