Associate Enterprise Technology Specialist

at Kroger Family of Companies in Tolleson, Arizona, United States

Job Description

Support the technology infrastructure within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES – Support and oversee technology deployments from end to end spanning multiple disciplines

- Facilitate project completion within each discipline to manage hardware installations, vendor partnerships, milestones, and enterprise rollout schedules

- Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers

- Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action

- Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations

- Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards

- Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth

- Coach and provide technology expertise to end users to create collaborative solutions

- Identify efficiencies that enable process improvement, change management, and growth within enterprise locations

- Provide annual infrastructure refresh needs, manage expenses, and identify cost savings

- Travel independently to enterprise locations

- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any experience in supporting a specific technology domain or system.

Knowledge of Microsoft products.

Ability to collaborate in a team environment

Administrative and project management skills

Ability to articulate technology information to all levels of the organization

Communication skills to effectively share information with business leaders and stakeholders

Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles

Desired

Associate Degree a technology discipline or related certifications

Any experience as a project manager

Any retail technology knowledge

Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware