at PNC in Phoenix, Arizona, United States
Job Description
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC’s IT Site Reliability Engineering Center, you will be based at one of the following IT Hubs: Phoenix, Arizona; Denver, Colorado and or Pittsburgh, Pennsylvania.
PNC is seeking a Payments Technology Manager / Payments Application Manager to lead the support, stability, modernization, and continuous improvement of critical payment platforms. This role will be responsible for leading the support, stability, modernization, and continuous improvement of mission-critical payment platforms supporting domestic, international, instant, and digital asset payments.
Key Responsibilities:
Technology Leadership:
- Manage and support enterprise payment applications and integrations.
- Lead a Global 24×7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents, critical production events, and operational continuity.
- Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.
- Oversee application releases, change management, production implementations, and disaster recovery testing.
- Establish monitoring, observability, and proactive issue detection capabilities.
- Develop automation solutions to improve operational efficiency and reduce manual intervention.
- Ensure compliance with enterprise architecture, security, audit, and regulatory requirements.
Stakeholder Management:
- Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams.
- Communicate application health, risks, incidents, and strategic initiatives to senior leadership.
- Collaborate with external payment networks, vendors, and clearing organizations.
Required Technical Skills:
Core Technologies
- Java / J2EE
- UNIX / Linux
- Oracle SQL and DB2
- IBM MQ
- NDM / Connect:Direct
- Web Services (SOAP/REST APIs)
- CA7 Scheduling
- Elastic Search
- OBIEE / Oracle Analytics Server (OAS)
Modern Payment Platform Technologies:
- Java-based microservices
- OpenShift Container Platform (OCP)
- MongoDB
- Kafka
- IBM MQ
Monitoring and Operational Support:
- Application monitoring and alerting tools
- Log analysis and observability platforms
- Performance tuning and capacity planning
- Incident, problem, and change management processes
Preferred Experience:
Vendor Products
Strong preference for candidates with hands-on experience supporting one or more of the following:
- Finastra Global PAYplus (GPP)
- IBM Financial Transaction Manager (FTM)
- IBM Integration Bus (IIB) / App Connect Enterprise (ACE)
Leadership Expectations
- Lead geographically distributed support and engineering teams.
- Drive operational excellence and service reliability.
- Mentor team members and develop payment-domain expertise.
- Manage vendor relationships and technology roadmaps.
- Handle executive communication during critical incidents and major initiatives.
- Champion automation, modernization, and continuous improvement initiatives.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
+ Manages development projects, development teams and application support functions.
+ Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
+ Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
+ Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
+ Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
+ Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
+ Live the Values – Role models our values with transparency and courage.
+ Enable Change – Takes action to drive change and innovation that will transform our business.
+ Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
+ Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Electronic Payments, Group Problem Solving, Payment Systems, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design, Vendor Payments
Competencies
Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing
Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $100,100.00 – $204,490.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 07/10/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical
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