at Hotel Equities in Sedona, Arizona, United States
Job Description
Full Time
Rooms
Sedona, AZ, US
Salary: $21.00 Annually
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Element by Westin in Sedona, AZ
Job Purpose:
To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
+ Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
+ Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
+ Supervises the completion of short notice requests for room changes
+ Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
+ Keeps record of room checkouts/stay overs, submits records to housekeeping every day
+ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
+ Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
+ Ensures completion by following through on orders
+ Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
+ Checks VIP rooms
+ Checks early morning make-up rooms
+ Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
+ Checks floor linen closets daily for cleanliness, adequate supplies and linen
+ Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
+ Assists in quarterly inventory of all linen
+ Ensures safety by assuring that all linen chutes are kept locked at all times
+ Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
+ Take every opportunity to amaze the guests
+ Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
+ Responsible for assisting with the training and direction of new department associates
+ Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
+ Coordinate activities with other hotel departments in order to facilitate increased levels of
+ communication and guest satisfaction.
+ Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation
Qualifications and Requirements:
+ High School diploma /Secondary qualification or equivalent.
This job requires the ability to perform the following:
+ Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
+ Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
+ Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
+ Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
+ Must be able to lift up to 15 lbs on a regular and continuing basis.
+ Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
+ Must be able to exert well-paced ability in limited space.
+ Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
+ Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
+ Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
+ Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
+ Requires manual dexterity to use and operate all necessary equipment.
Other:
+ Being passionate about people and service.
+ Strong communication skills are essential when interacting with guests and employees.
+ Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
+ Basic math skills are used frequently when handling cash or credit.
+ Problem-solving, reasoning, motivating, and training abilities are often used.
+ Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:+ Team Driven and Values Based Culture
+ Medical/Dental/Vision
+ Vacation & Holiday Pay
+ Same-day pay available
+ Employee Assistance Program
+ Career Growth Opportunities/ Manager Training Program
+ Reduced Room Rates throughout the portfolio
+ Third Party Perks (Movie Tickets, Attractions, Other)
+ Matching 401(k)
+ Employee discounts
+ Flexible spending account
+ Life insurance
+ Parental leave
+ Referral program
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