at Omni Tucson National in Tucson, Arizona, United States
Job Description
Overview:
This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the
policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and
accident reports accurately and, in the format, specified by the Director of Loss Prevention.
Responsibilities:
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel
operations.
Initiate and follow up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness
statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to
their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees,
documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera
monitoring, shift activity log, codebook, and employee/guest interactions
Monitor/distribute visitor and vender access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering/exiting the hotel
through the heart of the house areas.
Maintain confidentiality when dealing with sensitive guests or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and
closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and
leading/directing guests and associates to safety.
Record, report, and correct any unsafe conditions while patrolling hotel property.
Maintain a professional attitude and appearance.
