GTW - Call Center Representative

at n/a in Gilbert, Arizona, United States

Job Description

Job Description

Insight Global is seeking a Call Center Representatives in the Mesa/Gilbert area. This role would be onsite for first 1-3 weeks for training purposes then remote afterwards. The role is primarily inbound calls with about 40-65 call on average a day. Calls are typically on the longer side of 20-30 minutes, researching the accounts to help resolve problems or escalate to supervisors, leads or manager if needed. There are some online services requests and outbound calls if additional questions.

Any candidates considered must be able to commit to a 40 Hour Work week expectation – 10 Hour shifts, 4 Days a week M-TH schedule.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Skills & Experience

At least 3 Years of Call center Experience

Experience with a ACD System (Automatic Call Distribution)

Experience with ServiceNow ticketing or similar for documentation/escalation