at State of Arizona in COOLIDGE, Arizona, United States
Job Description
Job No: 543370
Work Type: Full-time
Location: COOLIDGE,FLAGSTAFF,PHOENIX,TUCSON,YUMA
Categories: Education/Training
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
INSTRUCTIONAL DESIGNER Job Location: Division of Business ServicesOffice of Professional Development
1990 W Camelback Rd, Phoenix, AZ 85015
Posting Details: Salary: $51,000.00 – $56,453.28 Grade: 20 Closing Date: September 13, 2026 11:55pm Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here (https://www.youtube.com/watch?v=Nik5MiXqOV8) to view ‘Our DES’ video. Come Join the DES Team!The Department of Economic Security, Division of Business Services (DBS), Office of Professional Development (OPD) is seeking an experienced and highly motivated individual to join our team as an Instructional Designer. If you are interested in combining adult learning principles, developing hands-on training, and using modern design software to build high-impact learning experiences, this is the role for you. Your work won’t just sit in a learning management system; it will directly equip front-line caseworkers with the decision-making confidence, practical skills, and empathy needed to support Arizona families. In addition, working for the State of Arizona provides generous tangible compensation, low-cost healthcare options, a defined-benefit pension plan, and up to 33 paid days off per year between paid holidays, sick leave accrual, and annual leave accrual for new full time employees.
With direction from the Training Supervisor, the Instructional Designer is responsible for the development of an agency-wide training curriculum for delivery to Department employees. The position designs, develops, implements, revises, and evaluates courseware that meets both training industry and Department standards and any identified performance goals or business objectives. This position collaborates with Department leadership regarding employee training, development, and accomplishments, and coordinates computer-based training as needed, including outreach or special events. This position identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and Department policy staff, and conducts interviews with subject matter experts (SMEs) on organizational requirements and performance measures. Additionally, this position assesses present and future needs to develop educational goals and objectives, initiates related curriculum, instructor guides, reports, and correspondence, and prepares audio and visual materials related to the assigned training areas.
This position will work a hybrid-remote schedule with regular in-office attendance required a minimum of 2-3 times per month, and more often as needed, in any of the following cities:
+ Phoenix, Arizona
+ Tucson, Arizona
+ Yuma, Arizona
+ Flagstaff, Arizona
+ Coolidge, Arizona
All work, including remote work, MUST be performed within the State of Arizona, unless an exception has been requested and authorized in advance.The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.
Job Duties: Essential Duties and Responsibilities include but are not limited to:+ Designs, develops, and revises courses for delivery in a variety of media to all Department employees. Uses instructional-systems design models to ensure effective training, and uses training technology to develop and deliver learning products. Researches Department policies and procedures, State and Federal guidelines, databases, legal requirements, services, and knowledge and skill levels needed for course development. Researches and drafts training materials. (70%)
+ Assesses change for present and future needs to develop educational goals and objectives. Initiates related curriculum, instructor guides, reports, and correspondence. This position requires access to the Federal Tax Information (FTI) system. (10%)
+ Participates in meetings, special projects and/or committees as determined by the supervisor or Department management. Performs routine administrative tasks in support of own work. Works with technical expert in assigned area of training and assists to ensure training goals are met. Interviews SMEs on organizational requirements and performance measures. Travel required depending on business needs. (10%)
+ Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff. Evaluates training to assess training impact. Communicates evaluation data to stakeholders and modifies training based on evaluation data. (5%)
+ Other duties as assigned. (5%)
Knowledge, Skills & Abilities (KSAs): Knowledge of:+ Adult learning principles
+ Principles of employee development and training
+ Nature of the learning process
+ Trends in employee training
+ Training strategies and methods
+ Administrative and management theory and practices
Skilled in:+ Customer service and team building
+ Planning, organizing, implementing, and coordinating training
+ Evaluating and improving training materials and courses
+ Group dynamics and facilitation
+ Maintaining large volumes of information about complex programs
+ Problem analysis, research and resolution
+ Establishing and maintaining effective working relations with individuals, groups and other agency representatives
+ Oral and written communication
+ Using computer applications, such as Microsoft Office Suite and Google Workspace
Ability to:+ Work independently;
+ Monitor and adjust work plans;
+ Learn State and Federal guidelines, policies, procedures, and rules related to Department services;
+ Become knowledgeable in mainframe case management and related performance measures.
Selective Preference(s): The ideal candidate for this position will have:+ Bachelor’s degree or higher in an applicable subject area such as Instructional Design, Human Resources and Employee Development, Adult Education, Psychology, English or similar field.
+ One year of experience developing curriculum.
Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job to conduct State business. The following requirements apply:+ Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maint
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