CLIENT SERVICE REPRESENTATIVE II

at Apache County in Saint Johns, Arizona, United States

Job Description

NATURE OF WORK:

Internal: Treasurer’s office, representatives from other county agencies.
External: Walk-in and phone clients (taxpayers, title company representatives, etc.)

TYPICAL DUTIES:

• Greets the public and directs them for all information and offices in the Annex Building
• Helps/assists them with the public computer
• Receives and dispense property tax information by the phone and direct contact
• Handles a variety of contacts with the public and employees
• Cashiers tax payments
• Balances daily cash and check drawer
• Acts as the focal point for receipt and distribution of incoming mail
• Analyzes contents of mail to determine the responsible receiver
• Prepares data for processing
• Obtains essential tax information through research of multi-information system available
• Prepares letters and memos
• Files correspondence, reports and other paperwork; maintains filing system
• Maintains accuracy and speed during rapidly changing production demands
• Posts payments to tax roll books
• Communicates information to supervisors, taxpayers and fellow employees in an effective, courteous manner
• Completes special assignments as assigned
• Employee must be able to work well with others, must be flexible, and must be able to follow instructions and procedures as outlined.

KNOWLEDGE, SKILLS, AND ABILITIES:

Integrity, strong customer service and cash handling background, ability to work well with taxpayers and co-workers, high level of problem solving

EXPERIENCE AND EDUCATION:

High School Diploma or GED Certificate. Strong cash handling and customer service background, computer skills.

ADDITIONAL REQUIREMENTS:

• Bankruptcy
• Board orders
• Bond checks

(Position is unclassified service and non-exempt.)

ALL POSITIONS MUST HAVE AN APACHE COUNTY EMPLOYMENT APPLICATION FOR CONSIDERATION.