Inside Sales Manager/Program Manager

at Staff Experts, LLC in Phoenix, Arizona, United States

Job Description

Staff Experts, LLC is a highly specialized full-service Staffing & Recruiting Firm. We specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics.

Staff Experts, LLC is currently seeking to fill a Permanent/Direct Hire Inside Sales Manager/Program Manager position.

If you are interested, please email us your resume and someone will call to schedule an interview appointment. 

As an Inside Sales Manager/Program Manager, you are expected to develop, manage, and support key major accounts. Primary areas of responsibility include Account Management, Functional Operations, Production Planning, Quality Support, Documentation, and Marketing/Product Development. In general, you will address key account needs, coordinate with suppliers and company departments, and apply best practices in account management. Performance will be evaluated based on customer growth and achievement within these responsibility areas.

1. Account Management:
   1. Serve as the primary point of contact (POC) for assigned key accounts.
   2. Understand relevant terminology and communicate professionally internally and externally.
   3. Source materials and tooling, including costs, technical data sheets (TDS), lead times, samples, and related requirements.
   4. Generate quotes and provide samples, yield calculations, and labor estimates.
   5. Participate in conference calls and customer visits.
   6. Coordinate with suppliers on customer projects.
   7. Follow up on customer quotes and projects.
   8. Understand and effectively use company accounting and operational software and systems.
   9. Develop topics and presentations for monthly sales meetings, participate in team discussions.
   10. Manage customer issues by following through on delivery timing and supplier concerns, coordinating responses, and maintaining customer satisfaction.
   11. Communicate customer feedback to company personnel to support continuous improvement and customer satisfaction.
   12. Provide regular updates to the Senior Leadership/GM and Inside Sales Manager regarding the status of open projects.

1. Functional Operations:
   1. Review customer purchase orders and contracts, issue confirmations, and resolve discrepancies.
   2. Purchase raw materials and coordinate with suppliers regarding on-time delivery and material defects.
   3. Coordinate tooling configurations and requests for quotation (RFQs).
   4. Purchase tooling according to approved tool layouts, submit test samples as required, coordinate with suppliers to ensure on-time delivery, resolve issues, and process tooling rework when necessary.
   5. Create new Job Orders (JOs) and submit them to the COO/Sales Manager for review.
   6. Create repeat orders and manage document flow to Production Management.
   7. Enter Sales Orders (SOs).
   8. Regularly review scheduled due dates and communicate any changes with Production and the customer.
   9. Contract review of all new and recuring purchase orders to verify pricing, quantities, specifications and delivery requirements.

1. Production Planning:
   1. Provide input and review feasibility and risk in coordination with Production, Management, and leadership.
   2. Review pre-press setup instructions and diagrams and provide feedback to Production.
   3. Order production supplies as needed.
   4. Review inventory cycle count results and communicate discrepancies.
   5. Coordinate test runs and samples as needed.
   6. Review estimated-versus-actual efficiency reports and communicate findings.

1. Quality Support:
   1. Assist with customer quality audits.
   2. Assist with quality documentation and customer requests and other requirements.
   3. Determine the quality inspection plan as part of the Job Order.
   4. Assist with NCMR/RMA activities, including root-cause analysis and implementation of corrective actions.

1. Documentation:
   1. Ensure customer drawings and specifications are maintained at the latest revision and that JO/MRS documentation is updated accordingly.
   2. Ensure quotes, source data, and inventory records are complete, accurate, and properly organized.
   3. Review account sales and cost calculations, factor in cost increases, and initiate re-quotes as appropriate.
   4. Assist with implementing and maintaining ITAR-related files as needed.
   5. Maintain awareness of CUI requirements and ensure CUI is handled appropriately.
   6. Support regular audits of account files within the system and initiate cleanup or corrective actions as needed.

1. Marketing / Product Development:
   1. Maintain regular communication with Outside Sales and Management regarding new opportunities.
   2. Participate directly in promotional activities, including mailers, marketing software and services, lead generation and follow-up, website updates, video promotions, trade shows, and ordering promotional items such as cups, shirts, and giveaways.
   3. Assist with the creation of marketing projects and maintain organized project documentation and records.
   4. Assist with maintaining product samples, developing literature, and purchasing marketing mailers and promotional/impact items.

Staff Experts, LLC is an Equal Opportunity Employer.

Contact Information:

Staff Experts, LLC (Phoenix Branch)

7776 S. Pointe Parkway West, Suite 148

Phoenix, AZ 85044

602-666-6500 Office

602-391-2369 Fax

www.staffexpertsinc.com