Internet Product Specialist

in Mohave County, AZ

Job Description

Anderson Auto is looking for an internet product specialist to join our team. The internet product specialist is responsible for helping customers through online leads and providing exceptional customer service. This is an important job that directly contributes to the success of business operations.

Summary/Objective  

The Internet product specialist position is responsible for identifying and assisting customers through internet leads and providing exceptional customer service, while creating a memorable car buying experience.  It is the Internet product specialists’ responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Essential Functions

• Respond to Internet inquiries in a timely manner to ensure clients' needs are met
• Have a thorough knowledge of all dealership products, inventory and services
• Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Directly responsible for selling vehicles, volume and customer satisfaction standards, as set at the solid discretion of the dealership.
• Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customer’s needs and soliciting sales.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understand the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Conduct telephone transactions courteously and promptly.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws, which govern retail auto sales.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Attend sales meetings.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions. 
• Drives company and/or customer vehicles if/when required.
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer Focus
• Communications Skills
• Flexibility
• Collaboration Skills
• Organized
• Ethical Conduct
• Technical Capacity
• Teamwork
• Strong Work Ethic

Supervisory Responsibility

This position has no supervisory responsibilities.

 Work Environment

This position operates throughout the dealership. Time will be spent outdoors, inside the dealership, and while sitting at a desk. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• The employee must frequently lift and/or move items over 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Travel

No travel is required.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.