Training and Development Officer - Human Resources

at Pima County Government in Tucson, Arizona, United States

Job Description

Department - Human Resources

Job Type: Classified

Job Classification: 5442 - Training and Development Officer

Salary Grade: 13

Pay Range

Hiring Range: $62,337 - $74,796 Annually 

Pay Range: $62,337 - $87,276 Annually 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

Pima County Human Resources is seeking an innovative Human Resources professional with expertise in employee development, learning systems, and Workday configuration to join our Training and Development team. As a Training and Development Officer, you will play a key role in shaping how more than 7,000 Pima County employees learn, grow, and perform by developing and administering learning and performance solutions that support both employee development and organizational success.
 
In this role, you will be responsible for configuring, building, testing, implementing, and maintaining functionality within the Workday Learning Management System (LMS) and Performance Management system. You will work closely with Human Resources staff, subject matter experts, and County departments to understand business needs, translate requirements into effective system solutions, configure and test functionality, troubleshoot issues, and continuously improve learning and performance systems and processes.
 
You will be part of a team that delivers professional development and training to a diverse workforce representing a wide range of professions, including sergeants, librarians, engineers, administrative and health care professionals, cooks, correctional officers, attorneys, lifeguards, equipment operators, and many other essential public service professionals.
 
Success in this position requires strong analytical and technical skills, attention to detail, and the ability to translate complex business requirements into practical Workday solutions. Equally important is the ability to build effective relationships and collaborate with stakeholders at all levels. This is an opportunity to make a meaningful impact by strengthening the systems and learning experiences that help Pima County employees succeed, while advancing a workplace grounded in the County’s core values of being Accountable, Respectful, and Ethical.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Designs, develops, and updates/maintains instructor-led training (ILT) courses to include PowerPoint presentations, Articulate Storyline, Adobe, facilitator guides, participant guides, pre/post work activities, and job-aids;

• Facilitates training courses with County employees on Human Resources, IT and/or Safety applications and practices in a classroom or virtual setting using interactive audio-video equipment and software;

• Plans, designs, develops, updates/maintains curricula specific to Human Resources, Organizational Development, Employee Development, Career Development and Leadership Development;

• Plans, designs, develops and updates/maintains online courses to include e-learning courses, micro-learning, and online resources to include ensuring Sharable Content Object Reference Model (SCORM);

• Ensures accuracy, completeness, flow, balance and clarity of understanding of curriculum;

• Evaluates and recommends new or revised training programs such as computer-based training and interactive training to management;

• Monitors individual training performance and provides assistance when necessary;

• Creates, schedules and confirms class attendance in a Learning Management System;

• Coordinates specialized training with outside vendors or other technical experts;

• Participates in evaluations of new/proposed IT, Human Resources or Safety systems, projects and co-leads continuous improvement efforts within scope of responsibility;

• Creates surveys and reports for client departments;

• Assists in the development and enforcement of client environment configuration and deployment procedures, and practices;

• Communicates information to and between client Departments and other relevant resources.

Minimum Qualifications: 

Bachelor’s degree from an accredited college, university or technical school with a major in public administration, business administration, human resources, management, training and development or a closely-related field as defined by the department head at the time of recruitment AND two years of professional-level experience developing or evaluating lesson plans and conducting training in an adult learning environment.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

Two years with Pima County in a Training and Education Coordinator II Department position.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 
 
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): 

• Experience configuring, building, implementing, and maintaining Workday Learning functionality, including courses, learning programs, curricula, campaigns, assignments, and related processes.

• Experience configuring, maintaining, and supporting Workday Performance Management functionality, including performance review processes, goals, business processes, and related system components.

• Experience developing and executing functional, regression, and user acceptance testing, identifying configuration issues, troubleshooting system functionality, and implementing effective solutions.

• Experience analyzing business needs, gathering and translating requirements into system configurations, evaluating existing processes, and recommending solutions that improve the effectiveness and efficiency of learning and performance systems.

• Experience using Microsoft Office Suite for design and data management (Word, Excel, and PowerPoint).

Selection Procedure: 
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.