Public Safety Telecommunicator

in Mohave County, AZ

Job Description

We’re looking for a Public Safety Telecommunicator to join the Kingman Fire Department Communications Center. This position serves as the first point of contact during emergencies by answering 9-1-1 and non-emergency calls, gathering critical information, and dispatching police, fire, and medical units. The telecommunicator uses strong communication skills and sound judgment to help protect lives and property within the community.

This position works in a fast-paced, high-volume communications center that operates 24 hours a day, seven days a week. It reports to the Communications Center Supervisor and Communications Center Manager.

About You:

If you are looking for a stable, meaningful career where your work directly impacts the safety and well-being of the community every day, this is the job for you. The ideal candidate is dependable, calm under pressure, and takes pride in providing exceptional service. You value teamwork, accuracy, and professionalism while maintaining composure in high-stress situations.

What You'll Do For The City Of Kingman

Dispatch and Coordination (40%): Operate multi-channel radio systems and telephones to dispatch police, fire, and medical units. Communicate clearly and concisely, relay critical information, and monitor unit status throughout each call.

Call Taking and Assessment (30%): Receive and evaluate 9-1-1 and non-emergency calls for service. Obtain essential details, determine the nature and urgency of incidents, and prioritize responses based on established protocols.

Technology and Recordkeeping (15%): Enter, retrieve, and verify information using the Computer Aided Dispatch (CAD) system, Arizona Criminal Justice Information System (ACJIS), and National Crime Information Center (NCIC). Maintain accurate logs, reports, and records while safeguarding confidential information.

Emergency Medical Assistance (10%): Provide emergency medical instructions using approved Emergency Medical Dispatch (EMD) protocols until responders arrive on scene.

Training and Support (5%): Assist in the instruction and mentoring of new dispatchers as assigned. Participate in meetings, training sessions, and community events, and assist with troubleshooting and testing communications systems.