at Oakcraft in Peoria, Arizona, United States
Job Description
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Strong customer service skills.
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Excellent verbal and written communication.
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Strong organizational skills.
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Good attention to detail.
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Ability to manage multiple tasks.
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Ability to prioritize work.
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Basic computer skills.
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Ability to learn scheduling and customer-management software.
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Ability to maintain accurate records.
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Ability to work independently.
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Ability to work effectively with a team.
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Ability to remain professional under pressure.
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Listen carefully to the customer's concern.
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Remain professional and respectful.
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Avoid arguing with the customer.
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Gather accurate information.
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Document the complaint.
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Explain the next appropriate step.
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Avoid making promises that have not been authorized.
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Coordinate with the responsible department.
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Follow up as necessary.
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Escalate serious or unresolved complaints to management.
