in Coconino County, AZ
Job Description
Why Food and Beverage?
Ready to take the lead and make every guest experience unforgettable? Join our vibrant Food & Beverage team as our Restaurant Supervisor for the Grand Canyon Railway & Hotel! Lead a friendly, dynamic team, create memorable moments for guests, and be the face of our incredible dining experience. If you're a natural leader with a passion for hospitality and a knack for making people smile, we want YOU!
Job Summary:
This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position will primarily be active floor supervision with some administrative duties.
The Details:
Position Type: Full-Time
Wage: $20.25 an Hour
Responsibilities
- Fully understand and support Xanterra Mission Statement and Core Values.
- Effective enforcement of all Xanterra and GCR F&B standards, policies and procedures.
- Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs.
- Comply with all state laws and company policies regarding alcohol.
- Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
- Support all FOH activities in Fred Harvey Restaurant and Spenser’s Pub
- Ensure all guest/employee challenges and complaints are handled in a professional manner.
- Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
- Ensure staff members are in a presentable and complete uniform.
- Support participation in updating Attendance Record Sheets for all employees.
- Ensure Dining Room facilities are maintained and clean.
- Report all maintenance requests in a timely manner to the maintenance staff and notify other managers.
- Ensure all side work duties are assigned and completed.
- Administer disciplinary actions fairly and consistently working with Unit Manager, Service
- Managers, F & B Director or Hotel Operations Director.
- Conduct Service Briefings daily before shifts.
- Check to ensure all indoor and outdoor signage is correct and clean.
- Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
- Complete Accident Reports thoroughly and communicate with the Risk Manager in a timely manner.
- Knows proper evacuation procedures and execute in an efficient, timely manner.
- Other duties assigned.
