at Citizens Financial Group, Inc. in Phoenix, Arizona, United States
Job Description
Lead the end-to-end design of observability solutions that encompasses the hosting infra, applications, network, databases etc. Evaluate emerging products by conducting research and proof of concepts and provide strategic recommendations for adoption. Guide solution architect and technical team in implementing architecture blueprints and roadmaps. Architect and lead the engineering teams to implement the Observability pipelines and unified observability solutions using cutting edge commercial and open source tools, products and in-house applications/services. Architect and implement AIOps based solutions to drive enterprise initiative of reducing MTTR(Mean Time To Resolve) and MTTD(Mean Time To Detect) in order to avoid brand impact due to system outages. Planning and executing highly parallel distributed object storage transformations and migrations Lead vendor governance and performance management, ensuring external technology partners deliver scalable, secure, and cost-effective solutions aligned with business objectives. Lead collaborative projects with small software engineering teams. Develop automation, processes, and tools designed to make services simpler and more robust. Advise management on service onboarding strategies and execution. Serve as a key liaison between various stakeholders, including executive leadership, Cloud Engineering and SRE teams and platform teams. Build and lead high-performing, multicultural team across geographies, fostering collaboration and inclusive leadership. Lead and manage a team of professionals, providing direction, support, and performance feedback to ensure individual and team success. Coach and manage team members, supporting career development and skill-building.
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