at The RealReal in Phoenix, Arizona, United States
Job Description
Merchandise Operations Specialist - Earning potential up to $ 20.40 ($17.50 plus incentive programs)
Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Specialist, you will inspect the condition and gather pertinent information for all products that funnel into our warehouse, ranging from designer clothing and handbags to fine jewelry and watches. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!
In addition to hourly base pay, we also offer:
* Tenure-based pay program: Get rewarded for your commitment with 2 automatic pay increases during your first 12 months, up to $0.75 MORE PER HOUR.
* Pay for Performance program: Opportunity to earn a monthly bonus equivalent up to $2.30 more per hour when exceeding your performance goals.
*$50 in monthly food credits to apply to snacks and meals that are available for purchase on site.
What You Get To Do Everyday
- Inspect consigned luxury products for condition and acceptance standards (Quality Control)
- Input product specifications into company internal inventory system
- Ensure monthly quota goals are met while upholding the highest company processing and quality standards
- Utilize technology to capture key product information
- Provide pertinent and accurate product information such as measurements
What You Bring To The Role
Minimum Requirements:
- Ability to read and write in English
- Adaptability and openness to change while maintaining a positive perspective
- Experience working in a warehouse production, retail, or similar environment
- Basic competency in computer usage with comfort learning new technologies
- Proven ability to excel in a high-volume, repetitive, goal-driven environment
- Self-motivation and a drive to achieve results
- Exceptional attention to detail and organization skills
- Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
- Ability to stand for up to 8 hours at a time
- Ability to take feedback/coaching and implement to improve and develop skills
- Ability to follow and reference training guides
- Ability to work both independently and collaboratively with a team
- Ability to use available resources to make informed decisions with some degree of subjectivity, or able to appropriately partner with peers or leaders when decisions are unclear
Eligibility
INBOUND - All Phoenix Receiving Merchandise Operations Specialists and Brand Specialist hires starting in October and November 2026
Eligibility:
1. Any documentation (initial, written, or final warning) issued in Q4 will disqualify you and 2. Must be in good standing (no written or final warning) at the time of payout
*Sign-on bonus valued at $1000.
The first installment will be valued at $500 and will be paid in the first pay period of January 2027
The second installment will be valued at $500 and will be paid in the first pay period of April 2027
Bonus is only payable if the employee is in good standing continuously through the date each payment is made. All amounts subject to applicable withholdings and deductions. *Actual dates of bonus payouts are determined by the pay period within which your start date and required completed months of employment occur. Please review TRR's standard payroll calendar to determine your bonus payout date.
Preferred Requirements:
- Basic proficiency with Mac OS and Google Suite
- Demonstrated ability to recognize opportunities within processes and provide constructive feedback
- Interest in the fashion or retail markets and current trends
Compensation, Benefits, + Perks
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Hourly base pay + incentive pay based on performance/quota targets achieved. Applicable to employees who work a minimum of 40 hours per month.
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$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
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Employee Stock Purchase Plan
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401K with Company Match
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Medical, Dental & Vision Insurance
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Paid parental leave
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18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
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State of the art, climate-controlled warehouse facility
