Court Case Management Generalist - Green Valley Justice Court

at Pima County Government in Tucson, Arizona, United States

Job Description

Department - Green Valley Justice Court

Job Type: Classified

Job Classification: 5871 - Court Case Management Generalist

Salary Grade: 3

Pay Range

Hiring Range: $18.79 - $22.09 Per Hour 

Pay Range: $18.79 - $25.38 Per Hour 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. 

• Pay Range is the entire compensation range for the position.

Our courthouse is seeking a Court Case Management Generalist who is detail-oriented, highly organized, and eager to contribute to the judicial system. This role requires flexibility, as responsibilities may eventually extend to both civil and criminal case management. Spanish fluency is highly preferred, as many individuals who visit the courthouse are Spanish speakers.

The ideal candidate must be an efficient note-taker, possess strong organizational and multitasking skills, and have a genuine interest in the civil and criminal justice system. Proficiency in multiple computer programs is essential, as is the ability to work collaboratively as part of a team. This position involves significant phone communication and in-person interaction with the public, requiring excellent customer service and interpersonal skills.

Daily tasks will vary but may include processing new civil cases, civil traffic and criminal filings, set hearings, payments and other civil/criminal matters. This role offers a dynamic and fast-paced work environment where attention to detail and efficiency are key. If you thrive in a structured yet engaging legal setting and are ready to make a meaningful impact, we encourage you to apply.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Perform customer service functions primarily by telephone and occasionally in person; provide information and/or assistance regarding court hearings, court procedures, fees, case status/disposition, lift defaults on driver’s licenses; distribute forms; respond to and research routine questions or complaints;
• Review court or case files for accuracy and completeness to determine next appropriate action;
• Receive and processes payments; update databases to reflect payment; issue receipts; balance payment receipts; and prepare daily cash out;
• Establish payment arrangements according to PCCJC policy and procedure;
• Provide customers with available options and/or resources according to court policies and procedures based on case type;
• Perform a quality check on each case for each call received correcting any issues;
• Guide customers to the court’s website to use available online resources;
• Create calendar events in the court’s case management system.
• Provide in-person coverage at the court’s information window;
• Process the court’s returned mail;
• Ensure the court’s electronic record is accurate using available reports;
• Respond to all customer service emails received by the court;
• Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners;
• Complete side duties, special assignments, and projects as assigned.

Minimum Qualifications:

High school diploma or equivalent AND two years of customer service and/or office experience; OR any combination of education and/or experience as approved by Human Resources.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): 

• Experience using a case management system in an office setting.
• Experience with/knowledge of laws, policies, and procedures related to maintaining confidentiality in a legal or government setting.
• Experience providing customer service in an office environment.
• Experience multitasking with a high-volume workload.
• Bilingual (English/Spanish).

Selection Procedure: 
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.