in Clark County, NV
Job Description
Job Description Summary:
Summary:
As the True Rewards Supervisor, you support the daily operation of the True Rewards department by assisting with team supervision, guest service delivery, and operational efficiency. In this role, you help coordinate staffing, uphold service standards, and resolve team or guest issues while modeling professional conduct. Your ability to lead by example and support team performance helps maintain a positive work environment and high service standards.
Job Description:
Essential Functions and Responsibilities
- Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
- Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
- Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
- Investigate customer complaints and perform preliminary fact-finding on agent or procedural issues
- Create ticketed concert/event venues, sell tickets, and run final reports
- Document and disseminate promotional, policy, or procedural updates to team members
- Issue formal discipline and complete staff reviews using input from management and peers
- Investigate and report hardware issues impacting guest service or agent functionality
- Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
- Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Physical Requirements
- Occasionally push/pull up to 30 lbs.
- Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levels
- Occasionally squat, kneel, reach, bend, twist
- Frequently sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Smoky
- Noisy
- Bright flashing lights
- Extreme hot cold temperatures
- Slippery surfaces
- Exposure to dust, fumes and/or gases
