Service Engineer

at American Power Systems LLC in Phoenix, Arizona, United States

Job Description

The Service Engineer is responsible as the primary point of contact for service jobs and market-level service activity. This role ensures job walks, bidding, scope development, SOWs, BOMs, MOPs, close-out documentation, quality checks, and schedule/resource coordination are effectively scheduled, communicated, and documented, with a focus on compliance and efficiency. This role also performs service leadership when needed. The Service Engineer works closely with department managers, purchasing, and customers to deliver operational excellence.

1.    Job Engineering, Planning, Execution, & Service Support (65%)

·       Perform customer site walks for service jobs.

·       Develop system designs, scopes of work (SOWs), bills of material (BOMs), and accurate quotes in accordance with customer requirements, Company standards, and applicable codes/standards.

·       Manage projects end-to-end, including quoting, materials procurement, scheduling, execution of service, close-out packages, and invoicing.

·       Author Methods of Procedure (MOPs) and other customer-required technical documentation in alignment with customer and Company standards.

·       Provide technical support to service personnel and troubleshoot service and equipment issues, developing practical solutions that minimize customer impact.

·       Support installation verification, commissioning, acceptance testing, alarm verification, and final quality checks.

·       Assist Service leadership with organizing, coordinating, and scheduling service work.

·       Collaborate with other service locations to optimize technician and resource utilization.

·       Assist with training and mentoring service technicians on DC power plant operation, battery maintenance, documentation quality, and customer expectations.

·       Support the service department to provide coverage as needed.

·       Manage and coordinate subcontractors, OEMs, and vendors for service jobs as needed.

2.    Customer Communication & Relationship Management (15%)

·       Serve as a technical point of contact to align SOWs, the schedule, outage windows, documentation, and execution expectations with customers.

·       Proactively address customer concerns and issues, collaborating with sales and internal teams as appropriate to foster long-term partnerships.

3.    Cross Departmental Collaboration (10%)

·       Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with APS Quality Management System, Safety Policy, and Competency standards.

·       Organize and present information during technical meetings, planning meetings, safety training sessions, and post-job reviews.

·       Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.

4.    Inventory & Resource Management (5%)

·       Ensure adequate availability of tools, calibrated test equipment, vehicles, materials, and resources to support service operations across assigned regions.

·       Support systems to manage stock of minor materials, non-inventory consumables, staging kits, and regional readiness items.

·       Coordinate with warehouse and purchasing on job-specific material readiness, returns, and long-lead items as needed.

5.    Other Duties as Assigned (5%)

·       Perform other duties as required.

·       Keep current on company platforms, training, expenses, and calendars.

·       Maintain compliance with company policies, safety requirements, and applicable customer site requirements.

• Extensive experience with DC solutions, including product installation, maintenance, repair, warranty, and end-of-life.
• Proven achievement in technical installations, including building support at multiple levels within complex customer accounts.
• Extensive experience in Engineering, Furnishing, and Installing (EF&I) services, including surveying, engineering, specifying, and quoting service work.
• Detailed knowledge of electrical codes, safety codes, and industry standards, such as Telcordia, IP72202, and TP76300.
• Broad understanding of the DC Power Industry as it relates to the primary markets the company supports. (Telecom, Data Center, Renewables, and Utility)
• Proven ability to understand and interpret customer requirements, uptime expectations, and field conditions.
• Detailed knowledge of electrical codes, safety codes, and industry standards, product manuals, and OEM documentation such as Telcordia, IP72202, and TP76300.
• Detailed knowledge of battery and power plant troubleshooting, repair, commissioning, acceptance testing, and root-cause evaluation.

Broad understanding of the DC Power Industry as it relates to the primary markets the company supports (Telecom, Data Center, Renewables, and Utility) and other critical infrastructure environments.

WORKING ENVIRONMENT: Primarily office environment with frequent visits to customer sites and regional APS locations as needed.

Must be able to read, write, speak, and understand spoken English.

All offers of employment are contingent upon successful completion of the following pre-employment screenings: Blood draw Non-DOT physical 9-panel drug screen (THC is not included) These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. However, employees remain subject to Reasonable Suspicion and Post-Accident drug and alcohol testing in accordance with company policy.