at Central AZ Shelter Services - CASS in Phoenix, Arizona, United States
Job Description
Job Summary: This position works directly with individuals experiencing homelessness. The Case Manager provides support and referrals to various service providers to help clients become self-sufficient and end their homelessness. The role utilizes a holistic, trauma-informed, client-centered approach to evaluate a client’s strengths, needs, barriers, and goals. The Case Manager also provides support for clients using other evidence-based practices that strengthen an individual’s ties to community support, housing, and services during and after completion of CASS programs.Essential Functions:
1. Assessment and Case Planning:
- Conduct in-depth client interviews and orient individuals to the program.
- Evaluate client strengths, needs, barriers, and goals to collaboratively create individualized case plans aligned with the Social Determinants of Health.
- Provide referrals, resource information, and guidance to support progress toward goals. Review and update case plans regularly to reflect client progress and changing needs.
2. Ongoing Support and Advocacy:
- Conduct regular follow-up meetings with clients to provide continued support in achieving case plan goals.
- Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan.
- Use established and identified resources to connect clients to essential services and benefits (clothing, transportation, identification documents, healthcare, behavioral health).
- Collaborate with housing providers to expedite placements and ensure long-term housing stability.
- Support job readiness by evaluating employment potential, reviewing job listings, assisting with applications and resumes, and referring to training or other income opportunities.
- Assist clients with completing forms, applications, and paperwork for housing, benefits, and services.
- Provide walk-up assistance for urgent or immediate client needs.
- Transport clients to appointments when other options are not available.
- Serve as an advocate by championing client needs and ensuring their voice is central in-service planning.
3. Recordkeeping and Reporting:
- Enter client information into HMIS promptly after intake.
- Maintain complete and accurate notes in client record prior to the end of each shift.
- Review updated case notes daily to ensure continuity of services.
- Ensure that HMIS files are closed promptly after client’s exit.
- Provide “success stories” and other positive client progress information to leadership.
Other Duties:
1. Maintain respectful and collaborative relationships with partner agencies.
2. Work closely with team members to ensure a coordinated and holistic approach to client support.
3. Participate in team meetings, training sessions, and community outreach events as required.
4. Escalate all urgent client and facility issues to leadership in a timely manner.
5. Perform other duties as assigned.
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