Network Support Specialist

Training Program

Credential(s) Offered

Industry certification, Secondary school diploma

Method of Delivery

Hybrid or blended

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Computer and Information Sciences, General. 110101


A. Course Objective:

The Network Support Specialist is the entry level of the Network Support series Positions in this class you will learn how to provide support in the use of network systems and equipment. This training is designed to develop competence in providing technical support and advanced training in the use of network systems and equipment. You will also learn to perform support activities for the installation of network cabling, cable termination, fiber optic cable installation and termination; installing, maintaining and monitoring electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment. Students will also learn how to monitor network performance, and utilize network testing equipment and computers to discover, diagnose and correct network performance problems and failures; Additional training is provided in the area of preparation and maintenance of network documentation and diagrams. Students are also trained in telecommunications and network industry concepts, methods and standards for application to assigned work.

B. Total Cost of Program (include all costs to student including testing, licensure):

$ 1290.00

C. Provide a list of all books required for the program (even if cost of books is included in tuition):

Network+ Study Guide Authorized Courseware: Exam N10-005 Or LabSim NetPro Required

D. Provide a list of all supplies required for the program (even if costs are included in tuition):


E. WIOA Contact for Enrollment Status /Credential Verification:

Name: George David


Phone number: 480-330-1081

F. Direct Website link to the program:

G. Additional information:

• Background check requirements for licensing and background restrictions for working in the occupation:


• Other requirements needed:


H. Refund Policy (provide a summary if Refund policy is not listed on school website):

Tuition refunds are determined as follows:

1. Before the beginning of classes, the student is entitled to a refund of 100% of the tuition.

2. After the commencement of classes, the tuition refund amount shall be determined as


% of the clock hours attempted:

Tuition Refund amount:

10% or less 90% refund

More than 10% and less than or equal to 20% 80% refund

More than 20% and less than or equal to 30% 70% refund

More than 30% and less than or equal to 40% 60% refund

More than 40% and less than or equal to 50% 50% refund

More than 50% No Refund is required

3. Books and Supplies: There is no refund for used equipment, books and supplies received by the student. (CLC will Refund students for issued equipment, books and supplies if not used or opened).

4. Exam fees: paid up-front will be refunded in full if exam not taken.

5. Special Cases: In case of prolonged illness or accident, death in the family, or other circumstances that make it impractical for the student to complete the program, the school may make a settlement, which is reasonable and fair.

I. Credentials: (The following questions must be answered along with a supporting explanation for each)

• Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)


Nationally Recognized Industry Association or Organization:


• Stackable: (Part of a sequence of credentials)


Career Pathway:

Systems Engineer

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)


Most Private and Public Companies have a demand for this skill set

• Accredited Curriculum:

(This is referring to the course being accredited,

not the test or school)


Accrediting Agency and link to website:

J. Credential Attainment Rate:

Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program.



Program Length (Weeks)




Entrance Requirements

High School Diploma or Equivalent


Computer Learning Center

WIOA Approved Program


Curriculum Competency Based


Training Location(s)

3056 N 33rd Ave Phoenix AZ 85017

Local WIB

5 - City of Phoenix, Phoenix Workforce Connection

Name of Credential

NetworkPro Or CompTia Network+

Type of financial aid offered or have access to


Refund Policy

See synopsis

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?


Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

Books (Estimated)


Testing/Exam Fees


In-State/District Tuition


Out-of-State/District Tuition


Registration Fee


Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

15-1232.00Computer User Support Specialists
$14.28 per hour
Required Certification: Yes

Provider Status



3056N 33rd Ave, Phoenix, Arizona 85017

Phone Number

(623) 939-7929

Fax Number

(623) 939-7929

Web Address

Last Updated

Apr 19, 2021


Feb 17, 2017