Computer Info Sys- Google IT Support Professional Certificat

Training Program

Credential(s) Offered

Industry certification, Employment, Measurable skills gain

Method of Delivery

Hybrid or blended

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Computer and Information Sciences, General. 110101


Objective: The IT Support Professional Certificate, developed by Google/hosted on Coursera, help learners become ready for an entry-level job in IT support. This noncredit, 5-course program utilizes a mix of hands-on labs and interactive assessments, developed by Googlers.
Competencies: Course 1-Technical Support Fundamentals: understand binary system; assemble computer; choose & install operating system; understand the Internet & how it works; learn how applications are created & how they work; use problem-solving methodologies & soft skills in IT setting
Course 2-Bits and Bytes of Computer Networking: describe computer networks in five-layer model; understand protocols involved with TCP/IP communications; grasp network troubleshooting tools & techniques; learn network services (DNS & DHCP); understand cloud computing & storage & everything as a service
Course 3-Operating Systems & You: Becoming a Power User: navigate Windows & Linux filesystems using GUI & command line interpreter; set up users, groups, & permissions for account access; install, configure, & remove software on Windows & Linux operating systems; configure disk partitions & filesystems; understand how system processes work & how to manage them; work with system logs & remote connection tools; use operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Course 4-Systems Administration & IT Infrastructure Services: learn best practices for choosing hardware, vendors, & services; understand common infrastructure services to keep organizations running & how to manage infrastructure servers; understand how to make the most of the cloud for your organization; manage an organization’s computers & users using the directory services, Active Directory, & OpenLDAP; choose & manage tools; backup data & know how to recover your IT infrastructure; use systems administration knowledge to plan & improve processes for IT environments
Course 5-IT Security: Defense against the digital dark arts: learn—how various encryption algorithms & techniques work & their benefits & limitations; various authentication systems & types; difference between authentication & authorization; to evaluate potential risks & recommend ways to reduce risk; best practices for a secure network; help others grasp security concepts & protect themselves
Total cost of Program: 279.00
List of books: All materials needed are online
List of supplies required: None
WIOA contact: Cliff Shuttleworth;; 520-724-5722
Program Website link:
Additional information:
Background check required: None
Other requirements needed: None
Refund policy:
Industry-recognized: Yes; Google
Stackable: Yes; Systems Administration/Networking-AAS and Cybersecurity-AAS
Portable: Yes; Training is recognized in other geographic areas
Accredited Curriculum: Yes; Google;
Credential Attainment Rate: This is a new program. In 12 months, we will document how many people participated in the program, how many people completed the program, and how many people earned certifications.


Program Length (Weeks)




Entrance Requirements



Pima Community College

WIOA Approved Program


Curriculum Competency Based


Training Location(s)


Local WIB

6 - Pima County Workforce Investment Board

Name of Credential

Google IT Support Professional Certificate

Type of financial aid offered or have access to


Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - Google

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

In-State/District Tuition


Out-of-State/District Tuition


Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

15-1232.00Computer User Support Specialists
$14.28 per hour
15-1231.00Computer Network Support Specialists
$16.51 per hour

Provider Status



Various PCC Campus Locations, Tucson, Arizona 85709

Phone Number

(520) 206-4737

Web Address

Last Updated

May 04, 2021


Apr 21, 2020