Industry certification, Employment, Measurable skills gain
Method of Delivery
Hybrid or blended
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Objective: The IT Support Professional Certificate, developed by Google/hosted on Coursera, help learners become ready for an entry-level job in IT support. This noncredit, 5-course program utilizes a mix of hands-on labs and interactive assessments, developed by Googlers.
Competencies: Course 1-Technical Support Fundamentals: understand binary system; assemble computer; choose & install operating system; understand the Internet & how it works; learn how applications are created & how they work; use problem-solving methodologies & soft skills in IT setting
Course 2-Bits and Bytes of Computer Networking: describe computer networks in five-layer model; understand protocols involved with TCP/IP communications; grasp network troubleshooting tools & techniques; learn network services (DNS & DHCP); understand cloud computing & storage & everything as a service
Course 3-Operating Systems & You: Becoming a Power User: navigate Windows & Linux filesystems using GUI & command line interpreter; set up users, groups, & permissions for account access; install, configure, & remove software on Windows & Linux operating systems; configure disk partitions & filesystems; understand how system processes work & how to manage them; work with system logs & remote connection tools; use operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Course 4-Systems Administration & IT Infrastructure Services: learn best practices for choosing hardware, vendors, & services; understand common infrastructure services to keep organizations running & how to manage infrastructure servers; understand how to make the most of the cloud for your organization; manage an organization’s computers & users using the directory services, Active Directory, & OpenLDAP; choose & manage tools; backup data & know how to recover your IT infrastructure; use systems administration knowledge to plan & improve processes for IT environments
Course 5-IT Security: Defense against the digital dark arts: learn—how various encryption algorithms & techniques work & their benefits & limitations; various authentication systems & types; difference between authentication & authorization; to evaluate potential risks & recommend ways to reduce risk; best practices for a secure network; help others grasp security concepts & protect themselves
Total cost of Program: 279.00
List of books: All materials needed are online
List of supplies required: None
WIOA contact: Cliff Shuttleworth; firstname.lastname@example.org; 520-724-5722
Program Website link: https://ce.pima.edu/software/
Background check required: None
Other requirements needed: None
Refund policy: https://pima.edu/paying-for-college/paying-your-bill/refunds.html
Industry-recognized: Yes; Google
Stackable: Yes; Systems Administration/Networking-AAS and Cybersecurity-AAS
Portable: Yes; Training is recognized in other geographic areas
Accredited Curriculum: Yes; Google; https://grow.google/programs/it-support/
Credential Attainment Rate: This is a new program. In 12 months, we will document how many people participated in the program, how many people completed the program, and how many people earned certifications.
Program Length (Weeks)
WIOA Approved Program
Curriculum Competency Based
6 - Pima County Workforce Investment Board
Name of Credential
Google IT Support Professional Certificate
Type of financial aid offered or have access to
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - Google
Is this proposed curriculum considered a nontraditional program of training services for women?
Is this proposed curriculum considered a nontraditional program of training services for men?
Total In-State Program Cost
Total Out-of-State Program Cost