Professional IT Support Certificate

Instructional Program (CIP)

Description

Program Synopsis: Professional IT Support Certificate

A. Course Objective: Graduates will demonstrate basic knowledge in IT Support that will prepare them to obtain an entry-level position within the field. Provide learners with a working knowledge in troubleshooting, customer service, networking, operating systems, system administration and security.

Competencies to be achieved:

PIT 100: IT Support: Technical Support Fundamentals (2 cr.): This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you will be introduced to the world of Information Technology, or IT. You will learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what has to come in this certificate program.

PIT 101: IT Support: Computer Networking (3 cr.): This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

PIT 102: IT Support: Operating Systems (3 cr.): In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

PIT 103: IT Support: System Administration (2 cr.): This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

PIT 104: IT Support: IT Security and Google Certification (2 cr.): This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three A’s of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wi-fi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

 B. Total Cost of Program (include all costs to student including testing, licensure):

In-state: $1,230.00

Out-of-state: $1,794.00

Tuition (effective summer 2024):

• In-state tuition: $1,164.00


• Out-of-state Tuition: $1,728.00

Additional Fees (effective summer 2024):

• Bus Fee: $6.00 per semester (Fall/Spring only)


• Technology Fee: $60 ($5 per credit hour)

C. Provide a list of all books required for the program (even if cost of books is included in tuition):

None

 D. Provide a list of all supplies required for the program (even if costs are included in tuition):

Computer with camera, mic, and speakers

Student must provide own internet connection to access online course

E. WIOA Contact for Enrollment Status /Credential Verification:

Name: Anthony Herrera, Grants and Workforce Special Programs Coordinator

Email: Anthony.Herrera@azwestern.edu

Phone number: (928) 317-6339

F. Direct Website link to the program: https://www.azwestern.edu/sites/default/files/documents/degrees-and-certificates/occupational-certificate/Professional%20IT%20Support.pdf

 G. Additional information:

• Background check requirements for licensing and background restrictions for working in the occupation:

N/A

• Other requirements needed: N/A

 H. Refund Policy (provide a summary if Refund policy is not listed on school website):

https://www.azwestern.edu/paying-for-college

I. Credentials: (The following questions must be answered along with a supporting explanation for each)

• Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)

Yes or No: Yes

Nationally Recognized Industry Association or Organization: Google

• Stackable: (Part of a sequence of credentials)

Yes or No: Yes

Career Pathway: Associate in General Studies, Professional IT Support Focus

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)

 Yes or No (Explain): Yes, recognized worldwide

• Accredited Curriculum: (This is referring to the course being accredited, not the test or school)

Yes or No: Yes

 Accrediting Agency and link to website: Higher Learning Commission, https://www.hlcommission.org/, American Council on Education (ACE) https://www.acenet.edu/

J. Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program.  This is a new online program and there is no data available at this time.

Details

Cost Items

Demand Occupation(s)