Medical Administrative Assisting Certificate of Completion

Training Program

Credential(s) Offered

IHE Certificate of Completion

Method of Delivery

Online, e-learning, or distance learning

When offered

Daytime Hours

Instructional Program (CIP)

Medical Administrative/Executive Assistant and Medical Secretary. 510716


Course Objective:  The Certificate of Completion (CCL) in Medical Administrative Assisting is designed to provide education and training for employment in various administrative health care settings.

Description: Medical Administrative Assistants are healthcare professionals who are key members of the administrative medical office team. They foster a friendly and positive patient experience while performing numerous administrative duties that adhere to all state and federal standards. Upon successful completion of the program, students are eligible to take the Certified Medical Administrative Specialist exam. A Certificate of Completion (CCL) and an Associate in Applied Science (AAS) in Medical Assisting are also available.


Explores fundamental administrative procedures in ambulatory healthcare settings, such as appointment scheduling, telephone etiquette, and patient rights. Emphasis on a basic understanding of medical law and ethics and Health Insurance Portability and Accountability Act (HIPAA) regulations.


Provides a basic overview of insurance, coding, billing, and electronic healthcare records (EHR) as they relate to medical assisting.


Competencies to be achieved:

This pathway map will help you gain the expertise needed to:

  1. Demonstrate empathy, compassion, cultural sensitivity and respect for diversity in the healthcare setting.

  2. Display professional behaviors and accountability.

  3. Apply ethical and legal guidelines and scope of practice to administrative and clinical settings, including use of technology and management of medical documents.

  4. Perform administrative skills and procedures in an ambulatory healthcare environment.

  5. Demonstrate knowledge of medical terminology and anatomy and physiology as a healthcare professional.

  6. Use critical thinking skills to follow current best practices in healthcare.

  7. Communicate effectively and in a culturally responsive manner with patients and the healthcare team.

Total In-State Cost of Program (include all costs to the student, including testing, licensure):

Total Cost $2,517.25

Tuition: $1,746.00

Registration Fee: $30

Testing/Exam Fee: $150

Course Fee: $174+ $174 = $348

Supplies and Materials = $35

Books: $208.25 (Cost of books is an estimate)

Out-Of-State Tuition: $6,696.

Out-Of-State Total Cost: $7,467.25


Provide a list of all books required for the program (even if the cost of books is included in tuition):

$208.25 - Medical Administrative Assisting students will purchase one Book  Bundle package – Book Bundle

ISBN 97870323845342 Total: $208.25, this price is exclusive for the Phoenix College Bookstore (will be invalid elsewhere), three books are included in this bundle, total bundle cost: $208.25

(this price reflects a discount from the publisher)

Provide a list of all supplies required for the program:

Completion of Medical Document Manager (MDM) with Record Review ($35.00)


WIOA Contact for Enrollment Status /Credential Verification:

Name: Julie Plombon


Phone number: 602-285-7840


Direct Website link to the program:


Additional information:

Background check requirements for licensing and background restrictions for working in the occupation:

Admission to an Allied Health program requires that students be in compliance with the Maricopa County Community College District Supplemental Background Check policy. Program applications will not be accepted without a copy of an Arizona Department of Public Safety Level One Fingerprint Clearance Card. Students must maintain current fingerprint clearance throughout the practicum(s). Upon conditional program admission, the student must comply with all requirements of the current MCCCD background check policy.

Other requirements needed:

Formal application and admission to the program is required. Students must be at least 18 years of age to apply for admission. Must be a high school graduate or equivalent. Submit current CPR/BLS Provider card (American Heart Association approved) and maintain current status throughout the practicum(s). Complete and submit the Allied Health Student Health and Safety Documentation Checklist, with included documentation, signed by a licensed healthcare provider.


Refund Policy:




Industry Recognized:

Yes or No: Yes – At the completion of the Medical Administrative Assisting program, students will be eligible to sit for the Certified Medical Administrative Specialist (CMAS) Exam to earn their professional and nationally-recognized credential.


Nationally Recognized Industry Association or Organization: Certified Medical Administrative Specialist (CMAS)



Yes or No: Yes – If students choose to continue in the Medical Assisting program to complete the clinical Medical Assisting courses, they will be eligible to sit for the Certified Medical Assisting (CMA) exam offered by the American Association of Medical Assistants (AAMA) or the Registered Medical Assisting (RMA) exam offered by the American Medical Technologists (AMT). Thus, if they complete both the administrative and clinical medical assisting courses, they will have the opportunity to obtain stackable credentials.


Career Pathway: Health Sciences



Yes or No (Explain): Yes – Upon successful completion of this program, students are eligible to take the Certified Medical Administrative Specialist exam. A Certificate of Completion (CCL) and an Associate in Applied Science (AAS) in Medical Assisting are also available.


Accredited Curriculum: 

Yes or No: Yes – The Medical Administrative Assisting program at Phoenix College has institutional accreditation by the Higher Learning Commission (HLC)

Accrediting Agency and link to website: Higher Learning Commission (HLC)



Credential Attainment Rate:  64%





Entrance Requirements



Phoenix College

WIOA Approved Program


Training Location(s)

1202 W Thomas Rd, Phoenix, AZ

Local WIB

5 - ARIZONA@WORK - City of Phoenix

Name of Credential

Certificate of Completion

Type of financial aid offered or have access to

not eligible for Title IV Federal Financial Aid

Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes -

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

Books (Estimated)

$208.25 Book cost is an estimate and does not include taxes or any associated textbook fees

Testing/Exam Fees

$150.00 Dependent on certification/credentialing exam chsn

In-State/District Tuition

$1,746.00 18 credits x $97 per credit hour =

Other Fees

$348.00 Course fee

Out-of-State/District Tuition


Registration Fee


Supplies/Materials/Hand Tools (not included in tuition)

$35.00 Completion of Medical Doccument Manager (MDM) with Record Review

Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

43-6013.00Medical Secretaries and Administrative Assistants
$13.38 per hour

Provider Status



1202 W. Thomas Road, Phoenix, Arizona 85013

Phone Number

(602) 285-7840

Fax Number

(602) 223-4040

Web Address

Last Updated

Nov 21, 2023


Sep 29, 2020


Nov 21, 2025

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