Professional IT Support

Training Program

Credential(s) Offered

Industry certification, IHE Certificate of Completion

Method of Delivery

Hybrid or blended

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Computer Support Specialist. 111006



Program Objective:

Upon completion participants will demonstrate basic knowledge in IT Support that will prepare them to obtain an entry-level position within the field.

Program Description:
Provide learners with a working knowledge in troubleshooting, customer service, networking, operating systems, system administration and security.

Competencies to be achieved: 

PIT 100 IT Support: Technical Support Fundamentals (2 credits): Introduction to computer hardware, the Internet, computer software, troubleshooting, and customer service.

PIT 101 IT Support: Computer Networking (3 Credits): Fundamentals of modern networking technologies and protocols, practical applications, network troubleshooting, and an overview of the cloud.

PIT 102 IT Support: Operating Systems (3 Credits): This course will provide students with a working knowledge of the main components of an operating system, how to perform critical tasks such as managing software and users, and configuring hardware.

PIT 103 IT Support: System Administration (2 Credits): Students will learn about systems infrastructure and the services that keep organizations operational. The course content will cover cloud infrastructure, managing cloud resources, managing and configuring servers, the use of industry tools to manage computers, user information, and user productivity, as well as how to recover an organization’s IT infrastructure.

PIT 104 IT Support: IT Security and Google Certification (2 Credits): This course introduces students to threats and attacks, encryption algorithms and utilizing algorithms to safeguard data; information security: authentication, authorization, and accounting; network security solutions and in-depth security architecture, and creating a culture of security in an organization.

Total Cost of Program (include all costs to the student including testing, certification): 

In-state: $1224.00

Out-of-state: $1788.00

Note: Tuition, Fees, Books, and Supply costs reviewed annually and may be modified as needed 

Tuition (effective summer 2024): 

In-state tuition: $1164.00

Out-of-state Tuition: $1728.00

Tuition Schedule: 

Additional Fees (effective summer 2024):

Technology Fee: $60.00 ($27 per credit hour)


Provide a list of all books required for the program (even if cost of books is included in tuition): 

No Books Required for this Program

Total Book Cost: $0

WIOA Contact for Enrollment Status /Credential Verification:  

Name: Yaneli Pasillas-Miller 


Phone number: 928-314-9560 or 928-669-2214 

Direct Website link to the program:

Additional information:  

Refund Policy (provide a summary if Refund policy is not listed on school website): 

Credentials: (The following questions must be answered along with a supporting explanation for each) 

Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector) 

Yes or No: Yes

Nationally Recognized Industry Association or Organization: Google IT Certification  

Stackable: (Part of a sequence of credentials) 

Yes or No: Yes 

Career Pathway: Certificate Google IT/AWS Joint Certification  

Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)

Yes or No (Explain): Yes, IRC Google IT

Accredited Curriculum: (This refers to the course being accredited, not the test or school) 

Yes or No: Yes, Higher Learning Commission  

Link to Accrediting Website: 

Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program. New program, no data. 



Program Length (Weeks)




Entrance Requirements



Arizona Western College - La Paz County

WIOA Approved Program


Training Location(s)

1109 S Geronimo Ave, Parker, Arizona

Local WIB

11 - ARIZONA@WORK - Mohave and La Paz Counties

Name of Credential

Google IT Support

Type of financial aid offered or have access to

Not Financial Aid (FAFSA) Eligible

Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - Higher Learning Commision

Is this proposed curriculum considered a nontraditional program of training services for women?


Is this proposed curriculum considered a nontraditional program of training services for men?


Cost Items

In-State/District Tuition

$1,164.00 Arizona Western College, La Paz County; AZ Residents

Other Fees

$60.00 Technology fee $5 per credit hour

Out-of-State/District Tuition

$1,728.00 Non AZ Residents

Total In-State Program Cost


Total Out-of-State Program Cost


Demand Occupation(s)

15-1232.00Computer User Support Specialists
$16.18 per hour

Provider Status



1109 S Geronimo Ave, Parker, Arizona 85344

Phone Number

(928) 669-2214

Web Address

Last Updated

Apr 10, 2024


Oct 08, 2022


Nov 02, 2023

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