IT Support (UCI #1024.1)

Instructional Program (CIP)

Description

• Course Objective:  Upon successful completion of all course requirements, learners will demonstrate the ability to analyze and troubleshoot IT systems across multiple platforms; install and configure enterprise servers, networks, and devices; apply security best practices to protect against common threats; administer IT service management processes using platforms such as ServiceNow; and implement and document standard operating procedures for backup, recovery, remote access, and data handling in alignment with industry standards.

Description: This 13-week IT Support course provides hands-on experience managing and troubleshooting enterprise IT systems. Learners will work directly with servers, routers, switches, and desktop technologies, gaining the skills to confidently resolve hardware, networking, and software issues. This entry-level course builds a strong foundation in system administration, with a focus on supporting Windows server infrastructures and managing IT services using platforms like ServiceNow. Essential IT security practices are also covered, ensuring learners are equipped to protect systems and data from common threats. Designed for those looking to start or advance their careers in IT, this course provides the practical knowledge and certifications needed to excel in a wide range of enterprise IT support roles. As part of the course, learners will prepare and test for the CompTIA A+ certification. Upon successful course completion, learners will be equipped to pursue a range of roles, such as IT Technician or System Administrator.

Total Cost of Program (include all costs to student including testing, licensure): $12,588 

•  Provide a list of all books required for the program (even if cost of books is included in tuition): None

• Provide a list of all supplies required for the program (even if costs are included in tuition):

The following supplies are required for the IT Support 1024.1 program. 

Learner Tech Toolkit (EUDS, ITS, and Cybersecurity) – Per Learner

• 
  WiFi Router
  
  
  

• 
  Flash Drive
  
  
  

• 
  Precision Screwdriver Set
  
  
  

• 
  Network Repair Toolkit
  
  
  

• 
  Ethernet Cable Crimp Connectors
  
  
  

• 
  Bulk Cable
  
  
  

Learner Tech Toolkit (Data Center and Low Voltage) – Per Learner

• 
  Precision Screwdriver Kit
  
  
  

• 
  Patch Panel
  
  
  

• 
  Ethernet Keystone Jack
  
  
  

• 
  Wall Plates for Keystone Jacks
  
  
  

• 
  Fluke Digital Multimeter
  
  
  

• 
  Network Repair Toolkit
  
  
  

• 
  Ethernet Cable Crimp Connectors
  
  
  

• 
  Bulk Cable
  
  
  

Lab Learner Break and Fix Kit Desktop – Per Learner

• 
  CPU: i5 or i7 Processor (4 Core)
  
  
  

• 
  RAM: 8 GB
  
  
  

• 
  HDD/SSD: 250 GB
  
  
  

Additional Classroom Resources (Per Classroom)

• 
  42u Network Rack Mount
  
  
  

• 
  Patch Panel
  
  
  

• 
  Firewall
  
  
  

• 
  Four (4) 24-Port Managed Switches
  
  
  

• 
  Four (4) Routers
  
  
  

• 
  One (1) Rack Mount Server
  
  
  

• 
  16/24 Port Power Strip
  
  
  

• 
  UPS
  
  
  

• 
  One (1) Wireless Access Point (WAP)
  
  
  

• 
  Thermal Paste
  
  
  

• Thermal Compound Cleaner

• WIOA Contact for Enrollment Status /Credential Verification: 

Name: Kaitlyn Begay

Email: kbegay@perscholas.org

Phone number: 602-509-3702

• 
  Direct Website link to the program: https://perscholas.org/courses/it-support/it-support-phoenix/
  

• Additional information: 

1. To be considered for a Per Scholas course, prospective learners must meet minimum eligibility requirements and complete all enrollment steps. Candidates must be at least 18 years old, provide proof of a high school diploma or equivalent (translated or evaluated if applicable), valid U.S. work authorization, and meet the learner pre-training income policy criteria. Learners must also demonstrate English proficiency, commit to starting a full-time job upon completion, and be available for the required instructor-led schedule (typically Monday through Friday, 9:00 a.m.–4:00 p.m.). Eligible participants must reside within commuting distance of a Per Scholas campus or in an approved national remote area, and remote learners may not participate if traveling outside the U.S.

1. As part of the admissions process, candidates are evaluated not only on baseline qualifications but also on interest, motivation, learning approach, and problem-solving skills. The process includes an interview with basic technical questions, an admissions assessment, required documentation, and approximately 20 hours of pre-work covering topics such as computer hardware and operating systems basics. Per Scholas provides access to all pre-work materials and resources.

• 
  Refund Policy (provide a summary if Refund policy is not listed on school website): Learners who withdraw prior to the end of a course must immediately notify their instructor and officially submit their intent to withdraw in writing. Because Per Scholas provides training at no direct cost to learners, those who discontinue are not eligible for a refund; however, any refund required by a funder will be provided directly to that funder based on the date of withdrawal, following the refund schedule outlined (0% if withdrawal occurs within 0–15% of the program, 25% for 16–30%, 50% for 31–45%, 75% for 46–60%, and 100% after 60%). Learners who receive course materials or technology must return all textbooks, supplies, and equipment issued for their use. Since learners do not pay tuition directly to Per Scholas, they are not eligible for reimbursement of tuition or time invested; any applicable refunds will be returned solely to the funder as required.

• Credentials: (The following questions must be answered along with a supporting explanation for each)

• Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)

Yes or No: YES, CompTIA A+ is an industry-recognized credential developed and offered by CompTIA, a nationally recognized nonprofit trade association representing a significant portion of the IT sector. The certification is widely adopted by employers across industries, integrated into academic and workforce programs, and recognized by federal agencies, making it a validated standard for entry-level IT professionals.

Nationally Recognized Industry Association or Organization: 

CompTIA (the Computing Technology Industry Association) is a nonprofit trade association that issues vendor-neutral IT certifications.

• Stackable: (Part of a sequence of credentials)

Yes or No: NO

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)

 Yes or No (Explain): NO

• Accredited Curriculum:  NO
  

Credential Attainment Rate: 65%

Details

Cost Items

Demand Occupation(s)