Credential(s) Offered
Industry certification
Method of Delivery
Online, e-learning, or distance learning
When offered
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Description
- Course Objective
The Help Desk IT Support program equips students with the technical skills and knowledge required to provide front-line IT support in a variety of professional settings. Through hands-on training and real-world applications, students will gain experience in troubleshooting hardware and software issues, managing operating systems, supporting modern desktop environments, and understanding core networking concepts. The program prepares students to deliver high-quality support while communicating effectively and resolving technical issues efficiently
Competencies to be achieved:
Troubleshoot and resolve common hardware and software issues. Support and manage modern desktop environments. Understand computer systems, devices, and operating systems. Apply foundational networking concepts and practices. Provide end-user support across a variety of platforms and devices. Communicate technical information clearly and professionally. Utilize tools and procedures for managing IT resources in a help desk setting
- Total Cost of Program (include all costs to student, including testing, licensure):
$ 4500.00
- Provide a list of all books required for the program (even if the cost of books is included in tuition): An e-book is provided through the learning platform.
- Provide a list of all supplies required for the program (even if costs are included in tuition): A computer and reliable access to the internet are required. Specific technology
Requirements are listed here: https://medcertify.com/admissions-academic-programs/
- WIOA Contact for Enrollment Status /Credential Verification:
Lori Brow
lorib@medcertify.com
(502) 909-0316
- Direct Website link to the
https://medcertify.com/wp-content/uploads/2025/10/HelpDesk-IT-Support.pdf
- Additional information:
Background check requirements for licensing and background restrictions for working in the
occupation:
Other requirements needed: Applicants must have a high school diploma, GED \(Graduate
Educational Development\) or a home school state-issued certificate. Prospective students must
Submit an application for enrollment and sign an enrollment agreement once approved.
Other requirements needed: High School Diploma
- Refund Policy (provide a summary if the Refund policy is not listed on the school website):https://medcertify.com/cancellation-refund-policy/
- Credentials: (The following questions must be answered along with a supporting explanation for each) Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)
Yes or No: Yes
Nationally Recognized Industry Association or Organization: CompTIA
Stackable: (Part of a sequence of credentials) CompTIA A+ and Net+ can be obtained separately.
Yes or No: YES
Career Pathway: IT Help Desk Technicians
Portable: (Recognized in other geographical areas, by other educational institutions, or by other
industries/companies)
Yes or No (Explain): YES - Recognized nationally
Accredited Curriculum: (This is referring to the course being accredited, not the test or school)
Yes or No: NO
Accrediting Agency and link to website: NA
- Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program.
90%
Details
Program Length (Weeks)
25
Hours
250
Entrance Requirements
High School Diploma or Equivalent
School
WIOA Approved Program
Yes
Training Location(s)
Online
Local WIB
7 - ARIZONA@WORK - Maricopa County
Name of Credential
CompTIA A+ or CompTIA Network+
Type of financial aid offered or have access to
Non Title IV Funds
Refund Policy
https://medcertify.com/cancellation-refund-policy/
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
Testing/Exam Fees
$400.00 One Certification Exam Attempt
In-State Tuition
$4,000.00
Other Fees
$100.00 LMS and ACI Access Fee
Out-of-State/District Tuition
$4,000.00
Total In-State Program Cost
$4,500.00
Total Out-of-State Program Cost
$4,500.00
