Veterinary Medical Office Assistant

Instructional Program (CIP)

Description

1. Course Objective:

-Description:  The Veterinary Medical Office Assistant program prepares students for administrative roles in veterinary clinics, animal hospitals, and specialty animal care settings. Students will learn how to support daily front-office operations while maintaining a professional, compassionate presence when interacting with pet owners and veterinary staff. This program emphasizes the importance of clear communication, empathy, and professionalism when handling sensitive situations in a fastpaced, animal-focused environment. While students will be working around animals, this is not a veterinary technician program and does not include direct animal care training.

-Competencies to be achieved:

Students will learn to: Greet patients and their owners with professionalism and empathy. Answer phone calls, schedule appointments, and manage front desk communications. Process payments, maintain financial records, and manage client billing. File patient records and operate standard office equipment such as copiers, fax machines, and printers. Assist with moving animals to and from examination rooms when needed. Communicate effectively with veterinarians, technicians, and pet owners. Handle difficult or emotional situations with compassion and professionalism. Maintain a clean, organized, and welcoming reception area. Understand the responsibilities and boundaries of a veterinary administrative role. 

1. Total Cost of Program (include all costs to student including testing, licensure): Tuition ($4,000) +

Exam Fee ($200) + LMS/Cengage Fee ($300) = $4,500

1. Provide a list of all books required for the program (even if cost of books is included in tuition): An e-book is provided through the learning platform.

1. Provide a list of all supplies required for the program (even if costs are included in tuition): A

computer and reliable access to the internet are required. Specific technology requirements are listed here:

https://medcertify.com/admissions-academic-programs/

1. WIOA Contact for Enrollment Status/Credential Verification:

-Name: Lori Brow

-Email: LoriB@MedCertify.com

-Phone number: 502-909-0316

1. Direct Website link to the program:https://medcertify.com/programs/veterinary-medical-office-assistant/

1. Additional information:

-Background check requirements for licensing and background restrictions for working in the occupation:

-Other requirements needed: Applicants must have a high school diploma, GED (Graduate Educational Development) or a home school state issued certificate. Prospective students must submit an application for enrollment and sign an enrollment agreement once approved. If students in a clinical program choose to participate in an optional externship, they are required to obtain “Healthcare Provider” CPR as it is required at most healthcare facilities.

1. Refund Policy (provide a summary if Refund policy is not listed on school website):

https://medcertify.com/cancellation-refund-policy/ For students seeking a refund of tuition: Refunds are based on the amount of tuition paid, fees not included in tuition are non-refundable. Administrative fee of $400 will be deducted from the refund amount. All refunds will be made within 30 days of the receipt of electronic submission. Refunds will be calculated as follows: Orientation through Week 2- 75% refund, Week 3 through

Week 4- 50% refund, Week 5 through Week 6- 25%. No refunds after Week 6. 

1. Credentials: (The following questions must be answered along with a supporting explanation for each)

-Industry Recognized: Yes.

-Nationally Recognized Industry Association or Organization:

-Stackable: (Part of a sequence of credentials) Yes or No:

-Career Pathway:

-Portable: Yes or no (Explain): Yes; training culminates in sitting for an industry-recognized certification exam.

-Accredited Curriculum: (This is referring to the course being accredited, not the test or school). No: The curriculum is not accredited.

Accrediting Agency and link to website: N/A

1. Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary credential: 0 (New Program)

Details

Cost Items

Demand Occupation(s)